Qaitbay has introduced VersaDoc, a new generative AI-driven software that aims to drastically reduce the time agents spend searching for answers. By providing a real-time knowledge assistant, the company seeks to transform the customer contact experience into one that is both efficient and reliable. The platform is designed to handle multimodal data, ensuring that images and text are equally accessible to frontline staff.
As a subsidiary brand of CIMSOLUTIONS, Qaitbay draws from 30 years of IT leadership and a multidisciplinary team of 600 specialists. Their focus is on making generative AI a practical tool for environments where people and technology work in close proximity. The organization is dedicated to making complex information understandable, ensuring that data is an asset rather than a hurdle.
According to research by McKinsey & Company, the fragmentation of information across various systems leads to a massive loss of productivity in contact centers. VersaDoc solves this by creating a context-aware knowledge layer that structures and secures organizational procedures and policies. This allows for a safe application of AI, giving managers total control over the quality and compliance of the output.
The release comes at a time of unprecedented pressure on service centers, which are expected to maintain 24/7 availability despite staffing challenges. VersaDoc helps reduce the “risk of error” that often accompanies high-speed interactions, creating a calmer atmosphere for employees. When agents have immediate access to the right information, the overall customer satisfaction scores naturally rise.
Looking toward the future, the ability to safely scale AI-driven support will be a key differentiator for successful businesses. Qaitbay’s VersaDoc ensures that the personal nature of customer contact is preserved even as automation handles the heavy lifting of data retrieval. This launch marks a significant shift toward more intelligent and human-centric service models.
Oliver Talens Qaitbay [email protected]
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